Shipping
Return and Shipping Policies
Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 14 days of receipt of merchandise.
Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 14 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 14 days.
There are no returns on catalogs or imprinted items.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Can I ship to a PO Box?
While you CAN ship to a PO Box, we don't recommend it for the following reasons:
• No tracking information. PO Box deliveries must go by USPS. There is no tracking available on these shipments.
• Longer delivery time. USPS deliveries take longer than UPS.
• Longer claim times. Should your order be lost or damaged in shipment, it takes significantly longer to file a claim with the Postal Service versus UPS.
• Higher freight costs. Freight cost is higher with the Post Office than UPS.
What is "May Require Additional Freight Charge?"
You may notice that some large or heavy items say "May Require Additional Freight Charge" in the item description. These items are oversized or heavy and cost us more to ship.
Do you ship internationally?
No, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.
|
Carrier |
Minimum Shipping
Charge Per Order |
Shipping Destination |
|
UPS GROUND |
$7.95 |
48 U.S. states - No PO boxes |
|
USPS
(PO BOXES) |
$10.00 |
48 U.S. states - PO Boxes Only |
|
DHL RUSH |
$20.00 |
48 U.S. states - No PO boxes |
|
USPS AIRMAIL |
$20.00 |
Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, APO/FPO Military Addresses |
Game Systems - Nintendo Wii - Playstation - XBOX - Consoles Computer Games
Tropical Treasure House - Tropical Gifts - Destinations - Getaways
